Shipping policy

Welcome to Splendx. This Shipping Policy outlines the terms and procedures for order fulfillment, transit, and delivery within our B2B marketplace. Because Splendx connects commercial buyers directly with independent vendors, manufacturers, and fashion distributors, shipping terms may vary depending on the specific supplier, order volume, and destination.

1. Order Processing and Lead Times

Processing times are determined by individual vendors and the specific nature of the wholesale order.

  • Ready-to-Ship Merchandise: Typically processed and dispatched within 3 to 5 business days.

  • Made-to-Order or Custom Runs: Lead times will be explicitly specified on the individual product listing or negotiated directly with the vendor prior to purchase completion.

  • Order Consolidation: Items purchased from multiple vendors in a single transaction will ship separately from their respective origin facilities and will possess distinct tracking information.

2. Shipping Methods and Costs

Shipping rates are calculated at checkout or invoiced directly by the vendor post-purchase, depending on the agreed-upon fulfillment terms.

  • Standard Commercial Carriers: Utilized for smaller wholesale parcels and sample orders.

  • Freight and LTL (Less Than Truckload): Standard for bulk orders and palletized merchandise. Buyers are responsible for ensuring their receiving facilities are equipped for commercial freight deliveries (e.g., loading docks, pallet jacks). Liftgate services must be requested in advance and may incur additional fees.

  • Buyer Account Shipping: Many vendors allow buyers to bill shipping charges directly to their own corporate carrier accounts. This option can be coordinated directly with the vendor upon order placement.

3. International Shipping, Duties, and Taxes

Splendx facilitates global B2B trade. Buyers are generally considered the Importer of Record for international shipments.

  • Customs and Duties: All import duties, taxes, tariffs, and customs clearance fees are the sole responsibility of the buyer unless explicitly governed by a different Incoterm agreed upon with the vendor.

  • Documentation: Vendors are responsible for providing accurate commercial invoices, packing slips, and any necessary export documentation.

4. Tracking and Receiving Procedures

Once an order is dispatched, tracking information or a Bill of Lading (BOL) number will be updated directly in your Splendx buyer dashboard.

  • Delivery Windows: Estimated delivery dates are provided by the carrier. Splendx and its vendors are not liable for transit delays caused by carrier logistics, weather events, or customs holds.

  • Receiving the Shipment: Upon delivery, the receiving party must thoroughly inspect the exterior of all pallets and cartons before signing the delivery receipt.

5. Damages, Shortages, and Discrepancies

Due to the high volume nature of B2B transactions, strict reporting windows apply to all received goods.

  • Visible Damage: Any exterior damage or missing cartons must be noted directly on the driver's delivery receipt or BOL at the exact time of delivery.

  • Concealed Damage or Shortages: Discrepancies found after unpacking must be reported to the vendor through the Splendx communication portal within 48 hours of receipt.

  • Claims Process: Buyers must retain all original packaging and provide clear photographic evidence of damaged merchandise and shipping containers to successfully initiate a claim.

6. Returns and Refused Shipments

  • B2B Return Standards: Returns are highly restricted in B2B wholesale. They are generally only authorized for defective merchandise or fulfillment errors made by the vendor. Standard buyer's remorse is not a valid justification for a commercial return.

  • Refused Freight: If a shipment is refused without documented cause (such as severe transit damage), the buyer will be held responsible for all original shipping costs, return freight charges, and any applicable restocking fees mandated by the vendor's individual shop policies.

For any unresolved disputes or escalations regarding a vendor's shipping practices, buyers and sellers can open a mediation ticket with the Splendx platform support team.