Help Center
Find answers to common questions about orders, payments, shipping, and your account.
Payments
- •We accept COD and online payments via Razorpay (UPI, cards, net banking, wallets).
- •All online transactions are secured with 256-bit SSL encryption.
- •GST invoices are generated automatically for every order.
- •For bulk orders above Rs. 1,00,000, bank transfer options are available.
Shipping & Delivery
- •Standard delivery takes 3–7 business days depending on your location.
- •Express shipping (1–3 days) is available for select pin codes.
- •Shipping charges are shown at checkout based on the delivery method you choose.
- •Track your order from the order confirmation page or your account dashboard.
Returns & Refunds
- •Returns are accepted within 7 days of delivery for eligible products.
- •Refunds are processed within 5–7 business days after inspection.
- •For defective items, return shipping is free with doorstep pickup.
Account & Security
- •Create an account to track orders, save addresses, and manage RFQs.
- •Your data is protected under our Privacy Policy and DPDP Act compliance.
- •Contact privacy@splendx.in to request data export or deletion.
Frequently Asked Questions
Still need help?
1800-123-SPLENDX
Toll-free | Mon–Sat, 9 AM – 7 PM