Order Cancellations
Orders that have not yet shipped can be cancelled from your Orders dashboard — the full amount is refunded to the original payment method within 5–7 business days. Once an order has shipped, you can refuse delivery or initiate a return after it reaches you. Custom-cut, made-to-order, and configured-to-spec items cannot be cancelled once production has started.
Return Eligibility
Products may be returned within 7 days of delivery if they are defective, damaged during transit, or significantly different from the product description. Items must be unused, in original packaging, and with all tags and accessories intact.
Non-Returnable Items
Customized or made-to-order products, items marked as non-returnable on the product page, consumables that have been opened or used, and products with broken seals or missing serial numbers are not eligible for return.
How to Initiate a Return
Log in to your account, go to your order history, and select the order you wish to return. Provide the reason for return and upload photos of the product if it is damaged or defective. Our team will review and approve eligible returns within 2 business days.
Return Shipping
For defective or incorrectly shipped products, return shipping is free. A pickup will be arranged through our logistics partner. For other eligible returns, shipping costs may be deducted from the refund amount.
Refund Process
Once the returned product is received and inspected, your refund will be processed within 5–7 business days. Refunds are issued to the original payment method. For COD orders, refunds are processed via bank transfer — you will be asked for your bank details.
Exchanges
If you received a defective or damaged product, you may request an exchange for the same item. Exchanges are subject to stock availability. If the same product is not available, a full refund will be issued.
Warranty Claims
Products covered under manufacturer warranty can be claimed through the respective brand's service centres. Splendx will assist with warranty documentation and provide the GST invoice required for claims. Contact support@splendx.in for assistance.